Call Centres

Call Centres receiving large volumes of inbound phone calls can deal with excessive loads or targeted campaigns by sending overflow calls to the VoxSciences™ system and have voice messages transcribed and sent to their CRM system by email or API. Once transcribed the voice messages can be search texturally thereby greatly improving the speed and quality of response.

• Scroll through messages and respond to the most urgent first
• Textural searching for keywords enables faster and more accurate analysis of campaigns
• Voice messages can be forwarded as an email between departments and clients
• Called from numbers (unless withheld) and phone numbers left by the caller are captured and are therefore searchable, vastly improving tracking and retrieving of voice messages

Contact our sales staff for a free trial, further information or a quotation on the contact us page.